Useful information
Privacy and cookies policy
Understand how your data is used and the choices available on this website.
Provisional template — to be completed and reviewed by your legal adviser before publication.
The website operator and your contact
The Stars Hotel & Spa Marrakech website is operated by REPSTO SARL, whose registered office is at Stars Hotel & Spa, corner of rue Sebou and rue Ouadi Naffis, Guéliz, Marrakech, Morocco.
For questions about data relating to your enquiry or stay, contact the hotel at resa@starshotelmarrakech.com.
Your contact with the hotel
When you contact Stars Hotel & Spa Marrakech to plan a stay, the team receives the information in your message. Online reservations use the HotelRunner booking engine. Read the privacy information provided during that process before submitting your data.
Availability searches
The website form asks for check-in and check-out dates, the number of rooms, adults and children, and the ages of children where applicable. This information is used to prepare your availability search. It is sent to HotelRunner when you start the search.
This form does not ask for your name, email address or payment details. The information needed to make a reservation is entered later in the HotelRunner booking process.
Restaurant and spa bookings
The Pensée and Orélia booking buttons open Eat Now in an embedded window. This service loads only when you choose to book. It then receives the technical information needed to display its content; any details you enter in its form are sent directly to it. Please review its privacy information before confirming your booking. A link also lets you open the service in a new tab.
The official widget may store campaign parameters in the arrival link (such as UTM, Google or Meta) for 30 days and pass them to the booking service. It is activated only after you click a booking button.
The data protection framework
Moroccan personal data protection is governed in particular by Law No. 09-08. The GDPR also applies when its territorial criteria are met, including certain services offered to people in the European Union. Its application to the hotel's processing must be assessed.
Your rights and who to contact
Under the conditions set out in Law 09-08, you have rights of access, rectification and objection. Where the GDPR applies, rights to erasure, restriction and portability may also be exercised subject to that regulation's conditions. Consent may be withdrawn for processing that relies on it.
For a request concerning your data, write to the hotel with details of your request and information that helps us locate your record.
You can contact the CNDP in Morocco. Where the GDPR applies, you may also contact the competent supervisory authority in the European Union.
Submit a complaint to the CNDP
Cookies and external services
The site notice remembers your choice in your browser. Booking services have their own storage functions described above. You can reopen the notice using the “Manage cookies” link in the footer.
The “Understood” preference is stored locally in this browser under the name stars-privacy-notice-v1. It contains no contact details or individual identifier and is not sent by the website to a server. It remains stored until you clear the website’s data in your browser.
The interactive map uses OpenStreetMap tiles. Loading them connects to that service, which needs your IP address to return the map images. Links to Google Maps, WhatsApp, HotelRunner and social networks open external services.
External services, including the booking engine, may process data under their own privacy information. Cookies essential to the requested service differ from optional trackers, which require a prior choice where applicable rules require it.