Useful information
Cancellation conditions
Useful guidance on finding the terms of your reservation.
Before confirming your stay
Amendment, cancellation and payment terms depend on the offer you select. Read the terms displayed during booking and keep your confirmation. Check your selected offer for the applicable deadlines, any charges and refund options.
If any condition is unclear, contact the hotel before confirming your reservation.
A direct booking
For a reservation made directly with the hotel or through HotelRunner, contact our team with your confirmation number and stay dates. They can locate your offer and explain the steps relevant to your reservation.
resa@starshotelmarrakech.com
+212 660 787 763
A booking through another platform
If you booked through an agency or platform, check your confirmation and follow the amendment or cancellation process provided by that intermediary. Our team remains available for questions about the hotel.