Location & contact
Meet us
in Marrakech.
An address in Guéliz and a team ready to listen. We help you plan the details of your stay.

Our address
Stars Hotel & Spa Marrakech
Angle rue Sebou et rue Oued Nfis
Guéliz, 40000 Marrakech — Morocco
Reservations & enquiries
On arrival
Reception welcomes you 24 hours a day. Check-in is from 15:00 and check-out is before 12:00. To arrange a paid airport transfer, please book with our team before your stay.
Useful information
Before your stay.
Your room & your booking
How do I book my stay?
Choose your dates, rooms and guests in the homepage booking form, then select “Check availability”. Our booking platform shows rooms, rates and conditions for your dates. Our team is also here to help by phone, WhatsApp or email.
Do all rooms have a balcony?
The Double Room has no balcony. The Double Room with Balcony, Triple Room, Superior Double Room, Deluxe Room and Suite with Hot Tub all have a balcony.
What is the difference between the Double with Balcony, Deluxe and Superior rooms?
The Deluxe Room has the same layout as the Double Room with Balcony, with a guaranteed large double bed, bathrobes and slippers. The Superior Double Room offers more space, a large double bed, bathrobes and slippers. All rooms have a courtesy tray with a kettle, herbal teas and coffee.
How many guests can stay in the Suite with Hot Tub?
The suite is designed for two guests, with a maximum of two adults. The sofa is not used as a bed. An extra bed for a child may be available on request, subject to availability and conditions confirmed by the hotel; a third adult cannot be accommodated.
Dining & enjoying your stay
Is breakfast included?
Yes. The breakfast buffet is included in your stay, with the hotel's compliments. It is served at Pensée from 7:00 to 10:30 for hotel guests.
What does half-board include?
Half-board includes the breakfast buffet and dinner buffet. Drinks with dinner are charged separately. Our team can explain this option when you plan your stay.
Can I dine at Pensée without booking half-board?
Yes. You can explore the restaurant's menu and offers, then book your table. Discover Pensée Café & Restaurant and follow the links to its website and reservations.
Is pool access free?
Yes. Access to the outdoor pool on the hotel terrace is free for hotel guests. Reception can advise on opening hours. The indoor pool at Orélia is part of the spa's services and is charged separately.
How do I book a treatment at Orélia?
Orélia Spa & Beauty services are available at an additional charge and require a reservation. Discover hammam rituals, massages and treatments on the Orélia website, then use its online booking service to choose your moment.
An easy arrival
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is before 12:00. Reception is open 24 hours a day. For early check-in or late check-out, please contact us: availability and conditions apply.
Do you offer airport transfers?
Yes. A paid airport transfer can be arranged by reservation through the hotel. Please contact our team before travelling for prices and arrangements.
Does the hotel have a car park?
The hotel does not have a private car park. Street parking may be available nearby, but spaces cannot be guaranteed. These spaces are not managed by the hotel and are not its responsibility.
Can I leave my luggage before check-in or after check-out?
Yes. Luggage storage is free on your arrival day before you receive your room keys, and on your departure day after check-out. Free storage applies only on the relevant day.
Your needs & our next destinations
Is a baby cot available?
A baby cot is available free of charge, on request and subject to availability. Please request it from the hotel before your arrival.
Does the hotel have a lift and accessible rooms?
Yes. The hotel has a lift and rooms adapted for guests with reduced mobility. Please contact us before booking to check availability and discuss whether the facilities meet your needs.
Is High Five Rooftop already open?
High Five Rooftop is a future project and is not open yet. For now, you can enjoy the outdoor pool on the hotel terrace.
Is the Agadir hotel already open?
Our next hotel is being prepared in Founty, near Agadir beach, with a convenient location and spacious rooms. Opening and booking details will be announced in due course.